External Source - Contributor

GamblingCompliance Ltd.

Location

7th Floor - Capital Tower 91 Waterloo Road
London SE1 8RT

Licensing Conditions And Codes Of Practice - Section 5 22 Mar, 2007

5. Dispute resolution
Social responsibility code provision

All licensees except gaming machine technical and gambling software

Licensees must put in place procedures for resolving customer complaints and
disputes.

The existence, and terms, of such procedures must be drawn to the attention of all
customers.

Gambling Act 2005 – establishment of standards for gaming machines (S.96) and software (S.97). 27 Feb, 2007
Gambling Act 2005 – establishment of standards for gaming machines (S.96) and software (S.97).
Consultation Paper, Licence Conditions And Codes Of Practice - Dispute Resolution 22 Feb, 2007

Licence Conditions And Codes Of Practice Consultation - June 2006

8.1 Dispute resolution

Current position

8.1.1 There is no uniform industry approach to the handling of complaints and disputes. The various sectors of the industry have developed their own approaches over time.

The Gambling Act 2005 - Part 16, Advertising 19 Feb, 2007
Gambling Act 2005 - Part 16 'Advertising'
Section 54 Of The CAP Code On Betting And Gaming Advertising 16 Feb, 2007
Section 54 Of The CAP Code On Advertising.
Germany Considers Ban On Online Gambling 02 Feb, 2007
German states have postponed a decision on whether or not to ban online gambling.